Refund & Return Policy

At T-RAYO Apparel Co., we prioritize customer trust and satisfaction across all our drops. We understand that ordering premium oversized silhouettes online requires flexibility in fit and styling.

We provide a comprehensive 7-Day Return and Replacement Policy starting from the exact calendar timestamp of parcel delivery confirmed by our courier tracking partners.

• Zero Hidden Deductions: When a valid return is approved, 100% of your garment purchase price is returned without restocking penalties.
• Pre-Shipment Cancellation: If your drop hasn't dispatched yet, you can cancel it with 1-click in My Orders for instant cancellation.

To uphold the luxury exclusivity of our drops for all collectors, returned garments must fulfill our Quality Control audit:

Upon collection, our courier partner will conduct a brief surface inspection before sealing the package in a tamper-evident security bag.

Streetwear silhouettes vary by styling preference—some prefer a standard drop-shoulder while others prefer an exaggerated boxy drape. If the size you ordered doesn't match your aesthetic vision:

• Free Doorstep Swap: We cover reverse pickup and forward courier charges for your first size exchange on every order.
• Inventory Reservation: When you initiate a size exchange, our system immediately reserves your requested replacement size in our inventory so it doesn't sell out.
• Out of Stock Fallback: If your requested replacement size has sold out completely, you receive the choice of an immediate 100% refund or atelier store credits with an extra 10% bonus.

In the rare event that a package arrives damaged by courier transit, contains a stitching irregularity, or is the incorrect SKU/color:

• Notice Within 48 Hours: Please notify our Concierge via WhatsApp (+91 6260092131), Direct Phone (6260092131), or Email (trayoinfo@gmail.com) within 48 hours of delivery with 1-2 clear photographs of the defect and the packaging barcode.
• Express Replacement: A brand-new replacement garment is dispatched immediately with express air courier, with no return charges incurred by you.

Depending on your original payment method, the banking settlement timelines are strictly adhered to as follows:

Note for COD Orders: For Cash on Delivery orders, our concierge will send a secure form to input your preferred UPI VPA or Bank Account details for instant direct bank transfer.

• Bespoke Custom Orders: Garments customized with personal typography, tailored alterations, or one-of-one custom art.
• Complimentary Drop Gifts: Free promotional totes, stickers, or limited accessories included in small-batch releases.
• Intimate & Headwear Pieces: Caps, beanies, or socks once unsealed for strict hygiene compliance.